|Recommended: NoBetter with Bell — Ever since Lincoln Properties took over the property the quality of the property staff was severely negatively affected. Staff correspondence through email came off as extremely rude. Within less than a month the quality of the outdoor landscaping and pool area had suffered. There was little obvious and clear communication regarding the new payment portal. I will avoid renting with this property company in the future and will NOT be recommending it to anyone.
Hello Hannah, We are truly sorry to here that you are not pleased with our staff and management. We would love the opportunity to speak with you discuss further! Please contact me at email@example.com. Our main goal is to provide the highest level of quality customer service to all of our neighbors and the most enjoyable living experience. We appreciate your time on giving us your input on our landscaping and pool. We will definitely take this in consideration and look for ways to improve these amenities. We look forward to hearing from you soon. Nicole A. Simms Business Manager 605 West End
|Recommended: YesClean and safe environment. Staff is very friendly and maintenance is super responsive — I had a pleasant time living here short-term. I never had any issues, especially with neighbors or staff. Amenities were typically well kept. After new management came in, it also looks like the grounds are kept up with a lot better. I only wish there was an additional or two additional doggy waste stations.
Thanks so very much Christina! We are so very happy to hear you are happy with your home and amenities here at 605 West End. We truly apricate your positive feed back and we agree with you on the pet waste stations. We actually have 2 - more on order to have installed within the next two weeks! Please let us know if we can ever assist you further in any way. Have a great weekend!!!
|Recommended: YesI LOVE IT HERE — Living here is the best. This place is so nice. The staff makes you feel like a priority and they actually care about their tenants. The location is great, the apartments are a great size, and whenever I need help, the staff is quick to answer any questions I need. The amenities are great and I always tell people, I'm unsure how I got so lucky to find such a good place that is reasonably priced and safe. I have absolutely no complaints. I love living here.
Thank you Deja!!! We want to truly thank you for your AMAZING feedback!!! We are thrilled that you love where you live! We strive very hard to offer the highest level of quality customer service to all of our neighbors!!! You and your residency are TRULY VALUED! Have a great evening!!!
|Recommended: YesAbove and Beyond — Based on when the apartment switched ownership, when it comes to social events the staff that attends are great as they are genuinely interested in interacting with members of the community and like hearing feedback. I hope the amount of social events increase as its nice to meet people in the complex since COVID restricted everything until recently.
Thanks so very much William! We are so thankful for your positive review and insight!!! We do plan to have at least 4 events per month for are AMAZING neighbors! Please let us know if you have any ideas to share regarding new events! Thanks again and have a great evening!
|Recommended: YesQuality — Overall quality is good. Pool seems to be nice with 5ft depth and good length.
Thank you Venkata! We want to thank you for your positive review! You and your residency are TRULY VALUED with us at 605 West End!!! Have a nice evening!
|Recommended: YesVery good — Good community, clean, convenient location
Thanks so much Nirupama! We strive very hard to offer all of our neighbors the most enjoyable home and living experience! We truly thank you for your continued residency! Have a great evening!
|Recommended: YesNice place to live — Quite and convenient
Thank you Keith for your positive review! We hope that you are truly happy with your home and enjoy residing with us at 605 West End! Have a great evening!
|Recommended: YesGreat — Only been here a few days, but everything has been great so far
Hi Matthew! Thank you so very much for your positive feedback! We strive very hard to offer the highest level of quality customer service to all of our neighbors!!! We want to truly thank you for your residency! Have a great evening! Nicole A Simms Business Manager 605 West End
|Recommended: YesIts okay so far — Everything is great, however my bike got stolen from the bike area in the parking deck despite being locked on my first week living here and I saw the cops talking to someone who got his car broken in to less than a week after. Makes me concerned about the safety security. Please put cameras in the parking deck.
Hello Ayooluwa, We are sorry to hear about these very unfortunate circumstances. Please reach out to me directly at firstname.lastname@example.org to discuss your concerns further. We want nothing more for than you and your to be happy in your home and truly enjoy your living experience. Looking forward to hearing from you. Nicole A. Simms Business Manager email@example.com
|Recommended: YesOverall Good — I would recommend the community but make sure certain negatives are understood i.e. loud A.C., long maintenance wait time, new management
Sofia, Thank you for your feedback! We are truly sorry to hear you and not pleased. It is our #1 goal that you are happy in your home and that you enjoy your everyday living experience. Please reach out to me personally so I can assist and resolve any current issues or concerns you have. Looking forward to hearing from you soon! Nicole A. Simms Business Manager firstname.lastname@example.org
|Recommended: YesHigh Quality and Reasonable Price — The majority of residents are young professionals. The price is reasonable for everything that is offered.
Thank you Emily for your feedback! We hope that you are truly happy with your home here at 605 West End! Have a great day!
|Recommended: YesNoise — Walls are thin, no insulation. Can hear neighbors day and night
Thank you Stephen for your feedback. Please feel free to reach out to me at email@example.com to discuss your concerns further. We will try to assist in any way that we can! Have a great day!
|Recommended: YesN a — N a
Thank you Amelia for you positive review! We strive very hard to offer the highest level of quality customer service to all of our neighbors! Have a great day!!!
|Recommended: YesI genuinely LOVE living here at 605 West End — Living at 605 West End has so many great factors, with the most important one being location This apartment complex provides great walkability to downtown Durham and places me in a great location to travel throughout the Triad area. The saltwater pool, fitness center, mail center, and office center have all been major perks to have for my use as well The property staff have gone above and beyond to assist any concern or need I have and are always kind to me
Thanks so very Emily for your positive feedback!!! We are so very happy to hear that your love where you live!!! We strive very hard to offer the highest level of customer service to all of our neighbors!!! We truly appreciate you and your continued residency!!! Have a great evening!
|Recommended: YesGreat spot close to everything in downtown Durham — Great staff, clean spaces
Brian, Thank you so very much for your positive feedback! We want nothing more than for your to always be happy in your home!!! Thank you for your continued appreciation and residency!!! Have a great evening!!!